Exchange & Return Policy

---

BY AGREEING TO USE ATOL'S  EXCHANGES PORTAL AND/OR INITIATING A REQUEST FOR THE PURCHASE OF PRODUCT(S) ON THE PORTAL, YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS POLICY WITHOUT MODIFICATION. IF YOU DO NOT AGREE TO THE TERMS CONTAINED IN THIS POLICY, YOU ARE ADVISED NOT TO TRANSACT ON MAISONATOL.COM.

PLEASE NOTE THAT WE MAY FROM TIME TO TIME CHANGE THE TERMS OF THE POLICY THAT GOVERN YOUR RETURN, REFUND OR CANCELLATION OF AN ORDER FOR PRODUCTS ON ATRAILOFLOVE.COM. EVERY TIME YOU WISH TO USE THE PORTAL, PLEASE CHECK THE POLICY TO ENSURE YOU UNDERSTAND THE TERMS AND CONDITIONS THAT APPLY.

EXCHANGE/RETURN OF PRODUCTS:

WE DO NOT EXCHANGE OR REFUND JEWELLERY ITEMS.

YOU MAY INITIATE THE REQUEST FOR AN EXCHANGE/RETURN OF A PRODUCT IF:

(A) PRODUCT DOES NOT FIT;

(B) BOTH THE PRODUCT AND SHIPPING PACKAGE HAVE BEEN DAMAGED;

(C) PRODUCT IS DEFECTIVE;

(D) PARTS OF THE PRODUCT OR ACCESSORY ARE MISSING;

YOU CAN EXCHANGE/RETURN THE PRODUCT(S), PURCHASED FROM US, PROVIDED THE PRODUCT(S) SATISFY BELOW MANDATORY CONDITIONS:

• THE PRODUCT HAS NOT BEEN WORN, CLEANED OR TAMPERED WITH BY YOU.
• THE BRAND TAGS, ORIGINAL PACKAGING MATERIAL, ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED, DAMAGED OR DISCARDED BY YOU.
• THE PRODUCT IS NOT ALTERED, UNLESS PROVEN VENDOR DEFECT.
• RETURN IS BEING INITIATED AGAINST THE ORDER UNDER WHICH IT WAS BOUGHT AND THE PRODUCT MATCHES OUR RECORDS.
• THERE IS NO FOUL ODOUR, PERFUME, STAINS, DENTS, SCRATCHES, TEARS OR DAMAGE ON THE PRODUCT.
• THE PRODUCT(S) IF BOUGHT AS A SET SHOULD BE EXCHANGED AS THE COMPLETE SET.
• PRODUCTS RETURNED SHOULD BE IN UNUSED, UNDAMAGED, UNWASHED AND IN A SALEABLE CONDITION.
• WE ARE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.

WE RESERVE THE RIGHT TO REJECT THE EXCHANGE/RETURN REQUEST FOR A PRODUCT IF IT DOES NOT SATISFY THE CONDITIONS MENTIONED ABOVE.

• Terms of return- You can claim a refund within 48 hours of receiving the product in case the wrong product is shipped from our end. 

• Reason for return: We will only initiate a refund if the wrong product is shipped from our end; otherwise, we will replace the product. 

• Process for return- Write to us at +91 9643350651 or aasmibhasin@maisonatol.com for all queries.  

• Process of refund- After reviewing your request we will get back to you with the best solution! 

• Contact details- WhatsApp- +91 9643350651 or email- aasmibhasin@maisonatol.com